Information on Local Call Centers

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HOKKAIDO・TOHOKU REGION:

KANTO・KOSHIN REGION:

TOKAI・HOKURIKU REGION:

KINKI REGION:

CHUGOKU・SHIKOKU REGION:

KYUSHU・OKINAWA REGION:


Travel Insurance: Japan National Tourism Organization 

 (Available in multiple languages) ※Japan National Tourism Organization Website
 

HOKKAIDO・TOHOKU REGION

HOKKAIDO

COVID-19 Consultation Center
 Language:JA
Hokkaido Foreign Resident Support Center
 Language:EN・ZH・KO・TL・VI・RU・ID・TH・NE・MY・EJ・UK・ES・UR・BN・SI・MN・FR
   Mon-Fri, 9:00-12:00, 13:00-17:00

AOMORI

About new coronavirus infection
 Language:JA
 Contact consultation service(0570-065-965)
Aomori Prefectural Organization for Tourism and Globalization
 Language(consulting staff members):JA・VI・ZH・EN・TL
   JA:(Tue-Sat)10:00-17:00
   VI:(Tue)10:00-14:00
   ZH:(Tue-Fri)10:00-17:00
   EN:(Tue-Sat)10:00-17:00
   TL:(Thu-Sat)10:00-17:00

IWATE

COVID-19 Consultation Center
 Language:JA
Iwate Support Center for Foreign Residents(Iwate International Association)
 Language:JA・EN・ZH・KO・VI, other 75 languages can be accepted by translation machine.
   JA・EN:(Every day Except 29 Dec-3 Jan) 9:00-20:00
   ZH:13:15-18:15(Wed・Fri)  15:15-18:15(Thu)  12:15-20:15(Sun)
   VI:14:15-20:15(Sat)
 KO:(By Appointment Only)
  (may not be available depending on the time slot)

MIYAGI

Miyagi Support Center for Foreign Nationals
 Language:ZH・KO・EN・TL・VI・NE・ID・PT・TH・HI・ES・RU・JA
 Mon-Fri, 9:00-17:00(Except New Year holidays and public holidays)

AKITA

General Information Desk(Call Center)
 Language:JA
About Medical institutions available for foreign language(s)
 Language:Please review the URL and call the nearest medical facility.
Akita Tourism Support Center(For Foreign Visitors)
 Language:EN
   EN:Weekdays 9:00-17:00(Except public holidays, 29 Dec-3 Jan)
  (may not be available depending on the time slot)
Akita Foreigner Consultation Center
 Language:JA・EN・ZH・KO・TL・VI
   Mon-Fri:9:00-17:45:JA, operates on the 3rd Sat, closed on the following Mon.
   Thu:13:00-17:00:EN・ZH・KO.(can be accepted on other than Thu. upon request )
   Advance reservations are required for TL・VI

YAMAGATA

Medical Information for Foreigners
 Language:JA
Association for International Relations in Yamagata
 Language:JA・EN・KO・ZH・PT・TL・VI
   10:00-17:00:JA・EN(Tue-Sat)
   10:00-14:00:KO(Thu・Sat)・ZH(Tue・Fri)・PT(Wed)・TL(Fri)・VI(2nd and 4th Sat)

FUKUSHIMA

Fukushima International Association
 Language:JA・ZH・EN・KO・TL・PT・VI・TH・NE・ID・ES・UK・RU
   9:00-17:15:JA・EN(Tue-Sat)
   Thu:10:00-14:00:KO・TL・PT・VI(reservaion required for 4th and 5th Thu.)
   9:00-17:15:ZH・TH・NE・ID・ES・KO・TL・PT・VI
                   (Tue-Sat: supported by an external interpreter service.)

KANTO・KOSHIN REGION

IBARAKI

Ibaraki International Association Consultation Center for Foreigners
 Language:JA・EN・VI・KO・ES・TH・PT・TL・ZH・ID・SI
 JA・EN(Mon-Fri),VI(Mon,Wed),KO・ES(Tue),TH(Wed,Fri),
 PT・TL・ID(Thu),ZH(Mon/13:30-17:00, Wed/8:30-17:00)
 SI(Fri/13:30-17:00)

TOCHIGI

Tochigi Consultation and Support Center
 Language:JA,EN,ZH,VI,TL,PT,ES,NE,TH,SI,ID
 Tuesday to Saturday: 9am to 4pm
 *Available languages vary depending on the day of the week, so please check the website for details.
 *Closed on Sundays, Mondays, holidays, and from December 29th to January 3rd.

GUNMA

COVID-19 Consultation Center
 Language:JA
One-Stop Consultation Center for Foreign Residents
 Language:EN・PT・ES・ZH・VI・EJ , other 74 languages are accepable through translation machine.
 Weekdays 9:00-17:00

SAITAMA

Check-up of Medical institutions and Consulting Service Counter
 Language:JA
Saitama Information & Support
 Language:EN・ZH・ES・PT・KO・TL・TH・VI・ID・NE・RU・UK・EJ
   Monday – Friday (except national holidays, Dec. 29th – Jan. 3rd), 9:00 – 16:00

CHIBA

Chiba Advisory Service
 Language:EN・ZH・KO・TH・NE・HI・TL・ES・PT・VI・RU・ID
   Mon-Fri:9:00-12:00, 13:00-16:00

TOKYO

Tokyo Multilingual Consultation Navi
 Language:EJ・EN・ZH・KO・PT・ES・TH・RU・TL・VI・HI・NE・FR・ID
   Mon-Fri:10:00-16:00
Telephone Information Services on Medical Institutions
 Language:EN・ZH・KO・TH・ES
   9:00-20:00 Daily
 

KANAGAWA

Multilingual Support Center Kanagawa
 Language:EJ・EN・ZH・TL・VI・ES・PT・NE・TH・KO・ID
 9:00ー12:00, 13:00ー17:15
 EJ・EN・TL・ES:Mon-Fri
   ZH:Mon・Thu
 VI:Mon・Tue・Thu・Fri
 PT:Mon・WedーFri
 NE:Mon・Wed
 TH・ID:Mon・Fri
 KO:Wed
 *Closed on Saturdays, Sundays, public holidays, and New Year holidays.

YAMANASHI

Yamanashi Consultation and Support Center for Foreign Residents
 Language:JA・EN・ZH・PT・KO・ES・ID・NE・VI・TH・TL・KM・MY・RU・HI・FR
   Tue~Sat:9:00-17:00(Except holidays,public holidays,29 Dec-3 Jan)

NAGANO

<Consultation regarding general life>
・Nagano Prefecture Intercultural Consultation Center(Website)
 Language:EN・ZH・KO・TH・ID・DE・FR・ES・PT・VI・NE・TL・MS・MY・KM
   Weekdays (except 1st and 3rd Wed): 10:00-18:00
   1st and 3rd Sat: 10:00-18:00
<Use of medical interpretation service>
・Nagano PrefectureMedical Interpretation Call Center(Website)
  Language:JA・EJ・EN・TH・VT・ID・MS・TL・NE・MY・KM・MN・SI・HI・BN・
                   UR・PT・ES・DE・FR・IT・RU
  24H
  The service is available when seeing the doctor, checking in at the hospital, and
    receiving your medicine.

TOKAI・HOKURIKU REGION

GIFU

・Regarding Novel Coronavirus Infection (COVID-19)
 Those who have a family doctor and have symptom(s), Please contact your family doctor.
 Those who have symptom(s) without a family doctor (entire prefecture) ,
 Please review the following website and call the nearest medical facility.<Website>

<List of Consultation Counters>
GIFU Health and Welfare Center:058-380-3004
Seino Health and Welfare Center:0584-73-1111(phone extension276)
Seki Health and Welfare Center:0575-33-4011(phone extension379)
Kamo Health and Welfare Center:0574-25-3111(phone extension365,358)
Tono Health and Welfare Center:0572-23-1111(phone extension365)
Ena Health and Welfare Center:0573-26-1111(phone extension259)
Hida Health and Welfare Center:0577-33-1111(phone extension309,328)
Gifu City Health and Welfare Center:058-252-0393
Gifu City Naka Health Center:058-214-6630
Gifu City Minami Health Center:058-271-8010
Gifu City Kita Health Center:058-232-7681
Gifu Pref. Infectious Disease Control Promotion Division:058-272-1111(phone extension3334,3335)

Gifu Prefectural Consultation Center for Foreign Residents
 Language:EN・ZH・PT・TL・VI・KO・TH・ID・KM・NE・MY・ES・MS・MN
   Mon-Fri, Sun:9:00-18:00 Closed on holidays.

 

SHIZUOKA

Shizuoka Assistance Center for Foreign Residents
 Language:PT・ES・TL・ZH・VI・ID・EN・EJ
   PT・ES:Tue Fri
   TL:Mon Fri
   ZH:Mon
   VI:Tue Thu
   ID:Wed Thu
   EN:Mon Wed-Fri

AICHI

COVID-19 Consultation Center
 Language:JA
 

MIE

Mie Consultation Center for Foreign Residents
 Language:EN・PT・ES・TL・ZH・KO・VI・NE・ID・TH
   Weekdays:9:00-17:00

NIIGATA

Niigata COVID-19 Consultation Center
 Language:JA
Niigata International Association
 Language:ZH・EN・TL・TH・VI・ES・PT・RU
      other languages are accepted by interpreter tablet
 Contact consultation service:025-241-1881
 Mon-Fri 10:00-17:00 JA
 Mon・Fri 10:00-17:00 Thu 10:00-14:00 EN
 Mon 10:00-17:00 TL
 Tue 10:00-17:00 TH
 Tue 10:00-17:00 VI
 Wed 10:00-17:00 ZH
 Thu 10:00-14:00 ES・PT
 Mon-Fri 10:00-17:00 RU
 Mon-Fri 10:00-17:00 other languages are accepted by interpreter tablet(calls accepted until 16:30)

TOYAMA

Toyama Foreign Resident Support Center
 Language:JA・EN・ZH・KO・PT・TE・VI・HI・RU
      other languages are accepted by interpreter tablet
 Mon-Fri、09:00-17:00:EN・ZH・PT
 Tue,Thu 9:00-17:00:VI
 Mon 13:00-17:00:KO・TE・HI
 Tue 13:00-17:00:RU

ISHIKAWA

Travel Safety Information in Ishikawa【For Foreign Visitors】
 Language:EN
Ishikawa Foundation for International Exchange
 Language:EN・ZH・KO・PT・RUVIID ,
      and 31 other languages are accepable through translation machine.
 EN・ZH・KO・PT・RU, etc:Mon-Fri 9:15-17:15
   VI:Tue・Thu 9:15-17:15
 ID:Thu 9:15-17:15

FUKUI

Fukui International Association
 Language:EN・ZH・PT・VI・KO・NE・TL・TH・ES・HI・RU・FR・ID・MS・MY・MN・KM・UK
 EN:Wed・Fri・Sat・Sun:9:30-17:30 Tue・Thu 9:30-19:30
 ZH:Fri・Sat 11:45~17:30
 PT:Sat・Sun 11:45~17:30
 VI:Sun 11:45~17:30
 <Videophone interpreter>
 EN・ZH・PT・VI・KO・NE・TL・TH・ES・HI・UK(by appointment only):(Tue~Sun)
 RU・FR・ID:(2nd Mon・Tue~Fri)
 <Phone interpreter>
 MN・KM:(Tue~Sun)
 <Open【Information & Consultation Corner】>
 Wed・Fri~Sun:9:00~18:00
 Tue・Thu:9:00~20:00

Fukui International Exchange Reinan Center
 Language:EN・ZH・PT・VI・KO・NE・TL・TH・ES・HI・RU・FR・ID・MS・MY・MN・KM・UK
 EN:Tue・Wed・Fri・Sat 9:30~17:30
 Thu 9:30~19:30
 1st and 3rd Sun 12:00~17:30
 <Videophone or Phone interpreter>
 EN・ZH・PT・VI・KO・NE・TL・TH・ES・HI・UK(by appointment only):Tue~Sat・1st and 3rd Sun
 RU・FR・ID・MS・MY:Tue~Fri
 <Phone interpreter>
 MN・KM:Tue~Sat・1st and 3rd Sun
 <Open>
 Tue・Wed・Fri・Sat 9:30~18:00
 Thu 9:30~20:00
 1st and 3rd Sun 12:00~18:00
 

KINKI REGION

SHIGA

Medical Care Reference Desk
 Language:JA
Shiga Foreign Residents Information Center
 Language:JA・EN・PT・ES・TL・VI・ID・ZH・KO
 Weekdays:10:00-17:00
 Other languages except EN・PT・ES・TL・VI・ID will be consulted through the interpreting call center.

KYOTO

Dedicated consultation service for coronavirus infections
 Language:JA・EN・ZH・KO・PT・ES・VI・TH
 JA:24H
 EN・ZH・KO・PT・ES・VI:10:00-20:00
 TH:9:00ー18:00

OSAKA

Osaka Call Center(For Foreign Visitors)
 Language:EN・ZH・KO・PT・ES・VI・TH・JA
 EN・ZH・KO・PT・ES・JA:(TEL)9:00-17:30, (Website)7:00-23:00
 VI:(TEL)9:00-17:30, (Website)10:00-19:00
 TH:(TEL)9:00-17:30, (Website)9:00-18:00
Osaka Foundation of International Exchange(OFIX)
 Language:EN・ZH・KO・PT・ES・VI・TL・TH・ID・NE・JA
 MonーFri:9:30-17:30, 3rd Thu and 4th Sun:9:30-20:00, 3rd Sun: 9:30-17:30
 (Closed on National holidays and New Year holidays)
Osaka International House Foundation(i-house) Counseling service for foreigners
 Language:EN・ZH・KO・VI・TL
 EN・ZH・KO・VI(Everyday)Mon-Fri:9:00-19:00、Sat,Sun and public holidays:9:00-17:30
 TL:(Tue,Wed,Thu,except for holidays)9:00-19:00
 (Closed on 29 Dec-3 Jan)

HYOGO

AMDA International Medical Information Center
 Language:EN(Every day)・EJ(Every day)・KO(Mon)・TL(Mon)
      TH(Tue)・ZH(Tue・Thu)・ES(Wed)・VI(Wed・Fri)・PT(Fri)
 Weekdays:10:00-16:00
HYOGO MULTICULTURAL COUNSELING CENTER
 Language:JA・EN・ZH・ES・PT・KO・VI・TL・ID・TH・NE・MS・MY・KM・FR・DE・IT・RU・
      MN・SI・HI・UK
 JA:9:00~17:00(Everyday)
 EN:9:00~17:00(Mon・Tue・Wed・Thu)
 ZH:9:00~17:00(Mon・Wed・Thu・Fri)
 ES:9:00~17:00(Everyday)
 PT:9:00~17:00(Mon・Tue・Thu・Fri)
 KO・VI・TL・ID・TH・NE・MS・MY・KM・FR・DE・IT・RU・MN・SI・HI・UK:9:00~17:00
 ※Telephone interpreter available
NGO Network for Foreigners' Assistance Kobe
 Language:JP・EN・ZH・ES・PT・KO・VI・TL・ID・TH・NE・MS・MY・KM・FR・DE・IT・RU・
      MN・SI・HI
 Sat・Sun 9:00~17:00 Closed on 29 Dec-3 Jan
 ※We may use "three-way calling" or "translation machine"

NARA

AMDA International Medical Information Center
 Language:EN(Every day)・EJ(Every day)・KO(Mon)・TL(Mon)
       TH(Tue)・ZH(Tue・Thu)・ES(Wed)・VI(Wed・Fri)・PT(Fri)
 Weekdays:10:00-16:00
 

WAKAYAMA

Wakayama call center
 Language:JA
 24H
AMDA International Medical Information Center
 Language:EN(Every day)・EJ(Every day)・KO(Mon)・TL(Mon)
      TH(Tue)・ZH(Tue・Thu)・ES(Wed)・VI(Wed・Fri)・PT(Fri)
 Weekdays:10:00-16:00
Wakayama International Exchange Center
 Language:JA・TL・EN・ZH・VI
 (Reservation required)Every day except on Wednesdays and national holidays
 JA・EN(Everyday except Wednesdays 10:00-16:00)
 TL・ZH(Mon, Thu, Sat 10:00-16:00)
 VI(Thu, Sun 10:00-16:00) 
Japan Visitor Hotline
 Language:EN・ZH・KO
 24H

CHUGOKU・SHIKOKU REGION

TOTTORI

Acceptance of a foreigner patient
 Language:JA・EN・ZH・KO・VI
Foreign Resident Advisory Corner(Tottori Prefectural International Exchange Foundation)
 Language:JA・EN・ZH・VI 
 ・Eastern Tottori:MonーFri 9am-6pm
  ※Closed on Saturdays, Sundays, National Holidays and 29 Dec to 3 Jan. 
 ・Central Tottori:Mon - Fri 8:30am -5:15pm 
  ※Closed on Saturdays, Sundays, National Holidays and 29 Dec to 3 Jan.  
 ・Western Tottori:Mon - Fri, Sun 9am - 5:30pm 
  ※Closed on Saturdays, National Holidays and 29 Dec to 3 Jan.
Multilingual consultation form for foreign residents(Tottori Prefectural International Exchange Foundation)
 Language:JA・EN・ZH・TL・VI・KO・RU・TH・ES・PT・FR・ID
Clinics Friendly to Foreigners(Tottori Prefectural International Exchange Foundation)
 Language:JA・EN・ZH・VI
 

SHIMANE

Health counseling call center
 Language:JA
Shimane International Center
 Language:EN・ZH・KO・VI・NE・ID・TL・TH・PT・ES・MY・KM
 Weekdays:9:00-17:00(Except public holidays, 29 Dec-3 Jan)

OKAYAMA

Guide for receiving medical care in Okayama
 Language:EN
Okayama International Support Center
 Language:JA・EN・ZH・KO・PT・VI・TL・ES・TH・ID・NE, etc
 Mon-Sat:9:00-17:00

HIROSHIMA

Hiroshima International Center
 Language:JA・EN・ZH・VI・KO・TL・PT・ID・TH・ES・NE・RU・UK
   Weekdays:10:00-19:00, Sat:9:30-18:00

YAMAGUCHI

Yamaguchi Multilingual Consultation Center
 Language:EJ・EN・ZH・TL・VI
   EJ:Tue-Sat 8:30-17:15
 EN・VI:Wed・Fri 10:00-16:00
 ZH・TL:Tue・Thu 10:00-16:00

TOKUSHIMA

Tokushima International Strategies Center
 Language:EN・ZH・VI・EJ, other 74 languages can be accepted by translation machine.
 Contact consultation service:088-656-3312,088-656-3313
            (Every day:10:00-18:00, Closed on 29 Dec-3 Jan)

KAGAWA

Prefecture International Division homepage (International Affairs Division, Governor's Office, General Affairs Department)
 Language:JA・EN・ZH・KO・VI・ID , etc

EHIME

EPIC Consultation Desk for foreigners
 Language:JA・ EN・ ZH・ KO・ VI・ TL・ ID, etc 
      (We may use phone interpreter services)
   Mon-Sat (Closed on public holidays and 29 Dec-3 Jan) 9:00-17:00

KOCHI

Kochi Consultation Center for Foreign Residents
 Language:JA・EN・ZH・KO・TH・VI・ID・MS・TL・NE・MY・KM・PT・ES・
       FR・DE・IT・RU・MN・SI・HI・BN
 (In the case where our regular staff are unable to speak your required language, we will use translation applications or telephonic interpretation services, or interpreters in person will support us to communicate.)
 Mon-Sat:9:00-17:00(Closed on: Sun, Public Holidays, Year End and Start)    

KYUSHU・OKINAWA REGION

FUKUOKA

Fukuoka International Medical Supprt Center
 Language:EN・ZH・KO・TH・VI・NE・TL・ID・PT・DE・RU・FR・ES・IT・MS・MY
      ・KM・SI・MN・HI・BN
 24H

SAGA

Consultation desk and infection prevention measures for COVID-19 infections
If you are not accustomed to speaking Japanese, please call the following phone number:
Dials for Foreign Languages: 092-687-5535
Center for Multicultural Society in Saga
   Language:EJ・EN・ZH・KO・VI・TH・TL・NE・MY・ID・FR・RU・IT・DE・MS・KM・MN・PT・ES・SI・HI・BN
   9:00-12:00,13:00-16:00 Mon-Fri(Except public holidays, 29 Dec.-3 Jan)

NAGASAKI

Nagasaki Prefecture Consultation Center for Foreign People
 Language:JA・EN・ZH・KO・TH・VI・MS・NE・ID・TL・MY・KM・MN・PT
 ・ES・FR・RU・DE・IT・SI・HI・BN
   Mon-Sat:9:00-17:00
Nagasaki International Association(Nagasaki Prefecture Consultation Center for Foreign People)
 Language:JA・EN・ZH・KO・VI・NE・ID・TH・TL・MS・PT・ES・FR・RU・DE
 ・IT・MY・KM・MN・SI・HI・BN
   Mon-Sat:9:00-17:00(Except public holidays, Sun, 29 Dec.-3 Jan)

KUMAMOTO

Kumamoto Support Center for Foreign Residents
 Language:JA・EN・ZH・KO・VI・NE・ID・TL・TH・PT・ES・MS・FR・RU・DE・IT・MY・KM・MN・
      SI・HI・BN
   Mon-Fri:8:30-17:15(Except public holidays, 29 Dec.-3 Jan)

OITA

Oita Information & Support Center
 Language:EN・ZH・KO・TH・VI・ID・TL・NE・PT・ES・FR・DE・IT・RU・MS
       ・KM・MY・MN・SI・HI・BN・UK
   Mon-Sat:10:00-17:00
  *Sundays, public holidays, iichiko Cultural Center closed days【2nd and 4th Mondays
   (next day if a national holiday)】and the year-end and New Year holidays are closed.     

MIYAZAKI

Miyazaki Support Center for Foreign Residents
 Language:JA・EN・ZH・KO・TH・VI・ID・MS・TL・NE・PT・ES・FR・RU・DE・IT・MY・MN・KM・SI
   Tue-Sat:10:00-19:00(Except public holidays and year-end and New Year holidays)
    

KAGOSHIMA

COVID-19 Consultation Center
 Language:JA
Kagoshima COVID-19 Call Center
 Language:EN・ZH・KO・ES・PT・VI・TH
   Every Day 24h:EN・ZH・KO・ES・PT
   Weekdays 10:00~19:00:VI
 Weekdays 10:00~18:00:TH

OKINAWA

COVID-19 Call Center
 Language:JA
Okinawa Medical Interpreter Support Center (Free Phone Medical Consultation)
 Language:EN・ZH・KO・RU・ID・MS・ES・PT・FR・DE・TL・NE・VI・
      TH・IT・HI・MY・FA(Persian)
Every Day 24h:Depending on the content of the consultation, we will connect to the COVID-19 Consultation Center to provide interpretation.
Inquiries should be addressed to

The Office for Global Strategy of Medical Service and Health Industry, 
General Affairs Division, Health Policy Bureau

(Representative): 03-5253-1111 (ext. 4108)


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