Multilingual Hotlines and Call Centers

Return to Novel Coronavirus (COVID-19)

COVID-19

Hotlines

■MHLW Call Center
COVID-19: 0120-565-653 (Toll Free)
COVID-19 Vaccines: 0120-761-770 (Toll Free)

Everyday including weekends and holidays
-English, Chinese, Korean, Portuguese and Spanish: 9am-9pm
-Thai: 9am-6pm
-Vietnamese: 10am-7pm

*Interpreters for each language will support you on the call. Please inform the operator which language to speak
*Please take notice that this service cannot provide medical advice such as diagnosis
*For domestic calls only

■Local Call Centers (Each prefecture)
COVID-19 Consultation Center, Fever Consultation Center, Telephone Consultation and so on.

Serch by;
-やさしいにほんご:https://www.c19.mhlw.go.jp/area-jp.html
-English:https://www.c19.mhlw.go.jp/area-en.html
-Chinese (簡体):https://www.c19.mhlw.go.jp/area-cs.html
-Chinese (繁体):https://www.c19.mhlw.go.jp/area-ct.html
-Korean:https://www.c19.mhlw.go.jp/area-kr.html
-Portuguese:https://www.c19.mhlw.go.jp/area-pt.html

https://www.c19.mhlw.go.jp/

■Large Vaccination Site
-Tokyo/0570-056-750 (English),0570-056-730 (Japanese)
-Osaka/0570-060-221(English), 0570-080-770 (Japanese)

https://www.mod.go.jp/j/approach/defense/saigai/2020/covid/center.html

■Tokyo Multilingual Consultation Navi
03-6258-1227

・Open:Mon to Fri. 10am- 4pm
・Languages:やさしいにほんご, English, Chinese, Korean, Portuguese, Spanish, Thai, Russian, Tagalog, Vietnamese, Hindi, Nepali, French, Indonesian, Myanmar(Thursday only)

https://tabunka.tokyo-tsunagari.or.jp/information/consultation.html

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Consultation Service

Total support

■Foreign Residents Support Center 
0120-76-2029 (Toll Free)

・Open: Mon to Fri. 9am - 5pm, except holidays
・Languages:やさしいにほんご, English, Chinese, Korean, Spinish, Portuguese, Vietnamese, Nepali,Thai, Indonesian, Tagalog,Myanmar(Burmese), Cambodian(Khmer),Моngolian, French,Sinhalese, Urdu, Bengali

-やさしいにほんご:https://www.moj.go.jp/isa/content/930005926.pdf
-English:https://www.moj.go.jp/isa/content/930005927.pdf
-Others:https://www.moj.go.jp/isa/support/fresc/fresc01.html

■Local Hotline (English version)
https://www.moj.go.jp/isa/content/930005173.pdf

■Local Hotline (Japanese version)
https://www.moj.go.jp/isa/content/930004512.pdf


 

Labour

■Guide to consultation dial for foreign workers
・Open:10am-3pm (except noon-1pm)

English:050-001701 (Mon-Fri)
Chainese:050-001702 (Mon-Fri)
Portuguese:050-001703 (Mon-Fri)
Spanish:050-001704 (Mon-Fri)
Tagalog:050-001705 (Mon-Fri)
Vietnamese:050-001706 (Mon-Fri)
Myanmar(Burmese):050-001707 (Monday)
Nepali:050-001708  (Tue, Wed and Thur)
Korean:050-001709 (Thur and Fri)
Thai:050-001712  (Wednesday)
Indonesian:050-001715 (Wednesday)
Cambodian(Khmer):050-001716 (Wednesday)
Mongolian:050-001718 (Friday)

■Guide to labour condition consultation Hot Line
・Open: Mon to Fri. 5pm-10pm | Sat, Sun and holidays 9am-9pm

English:0120-531-401 (Everyday)
Chainese:0120-531-402 (Everyday)
Portuguese:0120-531-403  (Everyday)
Spanish:0120-531-404 (Tue and Thu-Sat)
Tagalog:0120-531-405 (Tue, Wed and Sat)
Vietnamese:0120-531-406 (Wed, Fri and Sat)
Myanmar(Burmese):0120-531-407 (Wed and Sun)
Nepali:0120-531-408  (Wed and Sun)
Korean:0120-613-801 (Thur and Sun)
Thai:0120-613-802  (Thur and Sun)
Indonesian:0120-613-803 (Thur and Sun)
Cambodian(Khmer):0120-613-804 (Mon and Sat)
Mongolian:0120-613-805 (Mon and Sat)

https://www.check-roudou.mhlw.go.jp/soudan/foreigner.html
https://www.mhlw.go.jp/content/000592865.pdf

Tourism

■Japan Visitor Hotline
050-3816-2787

・Open 24 hours a day, 365 days a year
・Languages:English, Chinese, Korean

https://www.japan.travel/en/plan/hotline/

Technical Intern Training

■Native Language Consultation
0120-250-147

・Open:Tue and Thur. 11am - 7pm | Sat. 9am - 5pm
・Languages:English, Chinese, Vietnamese, Filipino,  Indonesian, Thai, Myanmar(Burmese), Cambodian(Khmer):

https://www.otit.go.jp/

Legal

■Japan Legal Support Center
0570-078377

・Open:Mon to Fri 9am - 5pm
・Languages:やさしいにほんご, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Tagalog,Nepali,Thai, Indonesian

https://www.houterasu.or.jp/multilingual/index.html

 

Human Rights and Life Helpline

■Human Rights Counseling for Foreigners
0570-090-911

・Open:Mon to Fri. 9am-5pm
・Languages:English, Chinese, Korean, Nepali, Spanish, Tagalog, Portuguese, Vietnamese, Indonesian, Thai

https://www.support.otit.go.jp/soudan/en/

■Yorisoi Hotline (Helpline for life)
0120-279-338

・Open:Everyday 10am-10pm
・Languages:English, Chinese, Korean, Nepali, Spanish, Tagalog, Portuguese, Vietnamese, Indonesian, Thai, Nepali

https://www.since2011.net/yorisoi/

Individual Number(マイナンバー)

■Individual Number Call Center
0120-0178-26 (Toll Free)

・Open:Weekdays, 9:30 to 20:00 | Weekends and national holidays, 9:30 to 17:30 (Excluding December 29 to January 3)
・Languages:Japanese, English, Chinese, Korean, Spanish, Portuguese

https://www.cao.go.jp/bangouseido/foreigners/index.html
https://www.kojinbango-card.go.jp/en/

Japanese Social Insurance Systems

■Interpretation Service for Pension Consultation

・Open: Mon to Fri. 9am-5pm  (Excluding national holidays and from 29 December through 3 January)
・Languages : English, Chinese, Korean, Portuguese, Spanish, Tagalog, Vietnamese, Indonesian, Thai, Nepali

https://www.nenkin.go.jp/international/index.html

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